POLICY / REFUND
Engagement Cancellation
Last updated: October 7, 2026
Brivon Systems LLC scopes analytics and business intelligence work in writing before major delivery begins. This policy explains how cancellations, refunds, and credits are handled for typical engagements. If your signed proposal states different terms, the proposal controls.
1. How engagements are billed
Most programs are billed in one of three ways, as stated in your proposal: a fixed fee with a deposit and balance (for example a dashboard, visualization set, KPI workshop, or data source audit); milestone payments (for example processing plus analysis, or a forecast model); or a per-cycle fee for recurring BI reporting. Starting prices on the website are not binding quotes.
Because the work is custom analytical labor rather than a stock product, there is no standard “return” of a delivered report or model. This policy describes what is refundable at each stage instead.
2. Before kickoff
If you cancel after accepting a proposal but before kickoff, and before any discovery, source access, or build work has started, we will refund prepaid fees in full, less any non-recoverable third-party costs you approved in writing in advance. Deposits paid to reserve a start date are refundable under this section if we have not yet allocated time or begun work.
Refunds are issued to the original payment method within 10 business days after we confirm the cancellation.
3. After kickoff
Once discovery, data mapping, profiling, definition work, or build work has started:
- Fees for completed milestones and work performed up to the cancellation date are earned and non-refundable.
- Where work is in progress on a milestone, we will calculate the portion completed (based on hours or deliverable stages documented in the proposal) and refund or credit the unearned balance.
- Remaining prepaid balances for milestones not yet started are refunded or credited, as stated in your proposal.
- Work completed to the cancellation date will be delivered to you in its current form once undisputed amounts are paid.
4. Recurring reporting cycles
For BI reporting sold per cycle, you may cancel before the next cycle’s start date to avoid charges for that cycle. The cycle already in progress is billed in full according to the agreed scope. Cancellation requests received after a cycle begins take effect at the end of that cycle. Unless your proposal gives a minimum term, there is no early-termination fee.
5. Delivered work and quality concerns
If a deliverable materially departs from the written scope, tell us within 30 days of delivery. We will correct it at no charge within a reasonable time. If we cannot reasonably correct it, we will refund the fees attributable to the non-conforming deliverable.
Refunds are not available because a result differs from your expectations, because a forecast does not match later actual outcomes, because business conditions or priorities changed after delivery, or because data supplied to us was incomplete or inaccurate. Additional revisions beyond the number included in the scope are quoted separately.
6. Change requests and scope reductions
If you want to narrow the scope instead of canceling, we will issue a revised proposal. Reductions apply to work not yet performed. Fees for work already completed are not reduced retroactively.
7. Cancellation by Brivon
We may cancel an engagement if required data access is not provided within a reasonable time, if payment is overdue after notice, or if we determine the scope cannot be delivered responsibly with the data available (for example, a Data Source & Quality Audit that shows the source cannot support the intended model). In those cases we will refund prepaid fees for work not performed and deliver what has been completed.
8. Client data on cancellation
When an engagement ends for any reason, we will return or delete Client Data according to the proposal and our Privacy Policy. Cancellation does not transfer ownership of deliverables until all undisputed fees are paid, as described in our Terms of Service.
9. Chargebacks and billing questions
Please contact us about any billing concern before initiating a card dispute. We will review the invoice, the proposal, and the work delivered, and respond within five business days. Prompt contact usually resolves the issue faster than a dispute process.
10. How to request cancellation
Email clientdesk@brivonsystems.com with your company name, engagement reference or proposal date, and the requested effective date. We will confirm in writing the status of completed work and any balance due or refundable, normally within five business days.
Brivon Systems LLC
2625 W 8th Ave
Denver, CO 80204
United States
Phone: +1 (585) 764-3290
Email: clientdesk@brivonsystems.com
11. Governing law
This policy is governed by the laws of the State of Colorado, United States, consistent with our Terms of Service.